Overview
Salary Range $24.00 – $27.23 Hourly
MIT – Restaurant General Manager
Position Summary:
The Manager in training (MIT) provides additional management coverage of operating hours and direct supervision of operations for an individual QSR unit. Like the Restaurant General Manager, they are accountable for the organized, efficient, and profitable operation of their restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality and speed of service. The RGM directly performs hands on operational work on an ongoing basis to train employees, respond to guest service needs or otherwise role model appropriate skills and behaviors in their restaurant.
Duties and Responsibilities:
- Greet customers with a friendly demeanor and accurately take their orders.
- Prepare and package food and drink products according to restaurant standards.
- Operate cash registers, process payments, and provide change to guests.
- Maintain the cleanliness and sanitation of the restaurant including back of house (the line), lobby, and restrooms.
- Assist with food prep and dishwashing as needed.
- Restock inventory and supplies.
- Manage shifts to ensure fair employee treatment and compliance with workplace laws and regulations.
- Offers ongoing coaching and feedback to team members.
- Find, hire, and develop QSR employees and guide new team members during onboarding.
- Assist with any safety concerns in the workplace.
- Reports any serious issues to their manager and HR as needed.
- Conducts food safety and prep audits daily.
- Conducts daily inventory monitors performance and shares responsibility for cash procedures.
- Assist with schedule creation and deploying the team correctly.
- Monitor speed of service and resolve bottlenecks to achieve goals.
- Monitors inventory and food preparation on a daily basis to adhere to company standards.
- Responsible for daily inventory, deliveries, restaurant opening and closing, and daily adjustments to shift staffing and crew deployment.
- Analyzes sales, labor, inventory, and controllable expenses on a continual basis and takes corrective action to meet or achieve margins and sales targets. Maintains day to day responsibility for cash procedures such as bank deposits, making changes, opening and closing the safe, and audits. Assist the RGM to maintain proper time keeping and payroll procedures.
Qualifications
Knowledge and Skill Requirements:
- Must be at least 18 years old or older.
- Strong preference for an internal promote who has completed all required learning zone training and certifications.
- High school diploma or GED is required.
- Possess a minimum of 6 months in a shift management or supervisory role, preferably in a service-related business.
- Legal right to work in the United States.
- Have open availability and the ability to work flexible hours and all shifts as needed.
- Basic math and reading skills.
- Excellent oral and written communication skills
- Ability to learn quickly with a can-do attitude.
- Comes to work with good hygiene.
- Has reliable transportation and able to arrive to work on time.
- Demonstrated ability to maintain financial controls and coach and train employees.
- A positive, friendly, and courteous attitude.
The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.